HairFacts: American Laser Centers Debuts New Client Referral System

 American Laser Centers, the largest provider of laser hair removal and other noninvasive aesthetic services in the U.S., today announces its new referral marketing program for clients available at

Personnel mentioned:

Chris Eagle, chief information officer for American Laser Centers.

Jonn Behrman, chief executive officer, president and chief operating officer for uRefer.

American Laser Centers is the largest and most successful laser hair removal, skin rejuvenation and cellulite reduction therapy company, with more than 220 locations in the United States. The company has performed more than two million aesthetic treatments since its founding in 2002.

 Full article []

Genomma Lab: We divested all Neoskin and Depilite shares

Genomma Lab
Genomma Lab

Looks as if Mexico-based  Genomma Lab wants to make it very clear they divested all  Neoskin and Depilité shares:

[Genomma] announced today that it owns no shares in the laser hair removal chain “Neoskin,” which has recently been the subject of negative news reports. Furthermore, Genomma reiterates that in March 2008, it divested all its shares of Global Administrator, S.A. de C.V., the firm which independently operates various companies, including the stores that offer laser hair removal services under the brand “Depilite.”

Full press release []

Hair removal news blog

Intro to new hair removal blog.

After looking at the sad state of affairs for hair removal news for both consumers and professionals, I have decided to implement a blog where I can write brief articles with the latest news about hair removal products and services.


Stay tuned for frequent updates!

My favorite letter today

I get a lot of funny letters. This was my favorite today. It is from a reader who is upset about my article about a hair removal scam called  Rejuvenu. Rejuvenu is out of business and their “medical director” Michael T. Ricks, Sr. is currently in jail.


Here’s Gwendolyn’s letter reproduced verbatim:


Goes to show you, it’s easy to make a lot of money if you are willing to rip off gullible people. Some people are willing to believe anything. Ricks is not a doctor, and he is in jail for impersonating one. While out on bail for sexually assaulting hair removal clients, he impersonated a police officer and forced several sex workers to have sex with him.

Thanks for the lovely note, Gwendolyn Vernon!

Federal Trade Commission settles complaint against Tactica International

The Federal Trade Commission today announced a settlement with Tactica International, Inc. (Tactica), under which the New York City-based company will pay a $300,000 civil penalty for allegedly failing to live up to its shipment promises for a wide range of products, including the Epil-Stop hair-removal system. According to the FTC, Tactica violated the Commission’s Mail or Telephone Order Merchandise Rule (Mail Order Rule) by failing to ship products to consumers when promised, or in 30 days when no time was promised, and failing to give consumers the option of consenting to the delays or cancelling their orders.

The FTC also contends that the company had no reasonable basis for its delivery promises, or within 30 days if no specific delivery date was promised. The FTC’s complaint and consent decree were filed today by the U.S. Department of Justice at the Commission’s request.

“The Mail Order Rule is perfectly clear,” said Howard Beales, Director of the FTC’s Bureau of Consumer Protection. “When companies know they can’t live up to their delivery promises, or can’t deliver within 30 days of receiving an order, they’re required to notify the buyer and offer an opportunity to okay the delay or cancel the order. Companies have to live up to their end of the bargain for consumers to maintain their confidence in the mail-order system.”

The Commission’s Complaint

The complaint and consent decree announced today were filed against Tactica International, Inc. d/b/a IGIA and According to the Commission, Tactica advertises health and personal grooming products by catalog, in the print media, on television through infomercials, and in retail stores. Some of its products included the Ion-Aire hair dryer, Epil-Stop hair removal products, Therma-Spa paraffin bath, and the Igia Terrycloth robe. Typically the advertising for these products either contained no shipment representations or represented that a consumer should allow “three-to-four weeks for delivery.” Under the Rule, the merchant must have a reasonable basis for any express or implied shipment representation or, if no shipment representation is made, a reasonable basis for shipment within 30 days of receiving a consumer’s order.

The FTC’s complaint alleges that when Tactica promised consumers that it would ship in time for delivery within three to four weeks, it often failed to have a reasonable basis for that promise. Other times, when Tactica made no shipment representations, the company allegedly had no reasonable basis for completing shipment within 30 days. Having learned that it could not ship in the promised time or 30 days, the company allegedly failed to notify consumers of the delay and offer them the right to cancel and obtain a prompt refund, as required by the Rule.

In addition, according to the complaint, when Tactica did attempt to notify consumers of shipment delays, it violated the Mail Order Rule by failing to provide them a definite revised shipment date and by failing to offer them the option to cancel and obtain a prompt refund.

Terms of the Consent Decree

Under the terms of the proposed consent decree, which requires court approval, Tactica is prohibited from violating the Mail Order Rule in the future, specifically with regard to the conduct alleged in the Commission’s complaint. In addition, for five years, Tactica and any successor entities must keep records demonstrating their full compliance with the terms of the order. They also must provide copies of the order and the FTC’s Business Guide to the Mail or Telephone Order Rule to their supervisory or managerial employees, and must subsequently certify their compliance with these terms to the Commission. Tactica also is subject to stringent reporting requirements. Finally, it will pay a civil penalty of $300,000, due within 30 days of the entry of the consent decree.

The Commission vote to refer the complaint and proposed consent decree to the DOJ for filing was 5-0. The complaint and consent decree were filed on behalf of the FTC in the U.S. District Court for the Southern District of New York on April 21, 2004.

NOTE: The proposed consent decree is for settlement purposes only and does not constitute an admission of a law violation. Consent decrees have the force of law when signed by the judge.

Copies of the documents mentioned in this release are available from the FTC’s Web site at and also from the FTC’s Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, DC 20580. The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint, or to get free information on any of 150 consumer topics, call toll-free, 1-877-FTC-HELP (1-877-382-4357), or use the complaint form at .

The FTC enters Internet, telemarketing, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies worldwide.

(FTC File No. 012-3192; Civ. No. 04 CV 3038)


Media Contact:Mitchell J. Katz
Office of Public Affairs
202-326-2161Staff Contact:Joel N. Brewer
Bureau of Consumer Protection